REFUND POLICY

REFUND & RETURN POLICY

WE ONLY ACCEPT RETURNS in case your order arrives incorrect or damaged.

If your order arrives damaged or incorrect, you can return it for repair or exchange within 14 days from the date your order was delivered. We do not offer refunds in any case.

In the rare case that your order DOES NOT ARRIVE, we will send you a FULL REFUND.

Furthermore, all CAD design purchases are non-refundable. If you decide not to make your pendant the sale is final and your deposit will not be returned.

YOU CAN RETURN YOUR ORDER, IF :

Your order arrives broken or damaged

If your order arrives damaged, you can send it back to us for repairs, OR you can take it to your local jeweler and we will cover all fees associated with the repair.

You received the wrong item, size or color

You can return the item for free and we'll send you the correct item.

YOU CANNOT RETURN YOUR ORDER, IF :

You purchased the wrong size

If your necklace or bracelet is too small, You can purchase extra links from us and take the item to a local jeweler who can extend it. If your necklace or bracelet is too big, you can take it to a local jeweler and they can shorten it. If your ring does not fit, you can take it to a local jeweler for resizing.

You do not like the item due to any personal reasons

We are not responsible for any of your personal reasons.

The item is scratched, discolored, or tarnished AFTER delivery

We are NOT responsible for any damage that happens to the item when you're wearing it. To avoid this, please wear your jewelry with care. If your item does scratch, tarnish or fade, you can take it to a local jeweler for replating and it will look brand new once again.

Diamonds fall out or become loose AFTER delivery

If diamonds are missing, we can ship you some additional diamonds and you can take the item to a local jeweler who can fix it for you.

Your chain twists, gets tangled or does not sit right.

It's normal for chains and necklaces to twist or get tangled. To avoid this, you need to first lay the necklace flat on a table, then pick it up from both ends and without twisting, lock it behind your neck. It may take a few tries, but doing this will make sure your chain sits correctly and straight. Here is a YouTube tutorial video that explains this process.

The bail of your pendant does not fit your chain or necklace

You can purchase a new bail from us and take it to a local jeweler for fitting.

If you encounter any of the problems above, please contact us via our return portal!

HOW TO RETURN YOUR PURCHASE

To allow us to resolve your request as quickly as possible, we’ve implemented a quick & simple returns process online. Follow the steps below to process your return.

To start your return, head to our returns portal.
Complete the return form and send us your submission.
Our team will review your request within 1-2 business days and get back to you.
If approved, we will send you a prepaid return label that you can use to return your order.
Print your return label and attach it to the outside of your shipment.
Done! Your return is now ready to be taken to your chosen USPS drop-off point.

Please declare the value of the shipment at $60-$80, otherwise you might be required to pay the tax associated with import/export.

All items must be in the original packaged condition for us to accept your return.If your order is returned to us without all of the original packaging, your exchange or refund will not be processed.

We are NOT responsible for returns that are lost during transit. We will not compensate your return if it does not reach us.

We do not cover shipping fees for any returns.

We only accept returns shipped by USPS. Please send us the tracking number as soon as possible so our team can locate your shipment as soon as possible.

HOW LONG DOES IT TAKE TO COMPLETE A REFUND?

We aim to process your refund within 5 working days from receipt of the return to our warehouse. After we have sent your refund, you will receive an email notification.

Please note it can take a further 5 working days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 5 working days have passed and you have not received the funds.

The refund will only be processed to the same credit card / payment method that was used by the customer for making the purchase.

CAN I EDIT OR MAKE ADJUSTMENTS TO MY ORDER AFTER PURCHASING?

We are unable to cancel or edit an order after it’s been placed, as they are sent to manufacturing within minutes of being placed. We can't make adjustments to any items that are already in manufacturing.

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